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Terms Conditions for Your Yes BD Account

These terms set out how your account works, what you agree to when you register, and how we handle deposits, withdrawals and gameplay.

Account eligibilityPayment rulesWithdrawal verificationDispute resolutionService updates

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What You Accept When You Register

Yes BD Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with Yes BD, you confirm that you meet the age and legal requirements in your region and that you will follow these terms. We operate this platform for players in eligible Bangladesh regions where local law permits online gaming and betting.

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You are responsible for checking whether access is allowed in your area before you register. Your account is personal to you — you cannot share login details, transfer your account to someone else, or let another person use your wallet balance. If we find multiple accounts
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under one person, we will suspend them and hold any funds until we verify ownership. All deposits you make through bKash, Nagad, Rocket or bank transfer must come from a payment method registered in your own name. We will ask for ID and proof of payment
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ownership before processing any withdrawal. Gameplay rules, payout calculations, betting limits and bonus terms are shown in the relevant section of the platform when you open a game or place a bet. We update these terms from time to time; continued use of your account after
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an update means you accept the new version. If you do not agree with a change, close your account and withdraw your balance before the change takes effect. Disputes are handled according to the process set out in the questions section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Data Under These Terms

We built Yes BD to keep your account secure, handle your deposits and withdrawals fairly, and respect the personal information you share when you register. These terms explain what we do with your data, how we verify your identity, and what rights you have if you want to change or remove information.

Identity Verification

Before we process your first withdrawal, we will ask for a photo ID and proof that the bKash, Nagad or Rocket account you deposited from belongs to you.

Data Retention

We keep your account records, transaction history and identity documents for as long as your account is active and for a period after closure as required by our payment processors and service agreements.

Payment Ownership

Every deposit must come from a wallet or bank account registered in your own name. If we detect a third-party payment, we will freeze the transaction and ask you to verify ownership before releasing funds to your game balance or…

Terms Updates

When we update these terms, we will post the new version in your account dashboard and send a notification. You have fourteen days to review the changes.

POLICY QUESTIONS

How to Reach Us About These Terms

If you have a question about any part of these terms, need clarification on a rule, or want to report an issue with your account, contact us through the channels below. We handle terms queries during the same support hours as general account help, and we will respond with the specific clause or process that applies to your situation.

Team online

Live Chat

Open the chat panel in your account dashboard to ask about account rules, Deposit references, withdrawal verification steps or any clause in these terms. The support team will walk you through the relevant section and explain how it applies to your case.

Email Support

Send your terms question to the support email address shown in your account settings. Include your account username and the specific clause or topic you are asking about so we can give you a clear, detailed answer tied to your account history.

Account Dashboard

Log in and check the Help section under your profile menu for a terms summary, links to dispute resolution steps, and wallet-verification requirements. Most rule clarifications are answered there before you need to contact support directly.

Terms & Conditions FAQs

We will suspend your account, investigate the issue, and decide whether to issue a warning, freeze your balance temporarily, or close the account permanently depending on the severity. You will receive an email explaining which term was breached and what action we are taking.

No. One account per person. If we find duplicate accounts under the same ID, phone number or payment method, we will close the extras and move any legitimate balance to your original account after verification.

Yes. Bonus offers have additional rules shown on the promo page, but those rules sit on top of these terms. If a bonus rule conflicts with a term here, the term takes priority unless the promo page says otherwise.

Contact support within seven days of the transaction with your account username, the transaction ID, and a brief explanation of the issue. We will review the gameplay log or payment record and respond within three business days with our findings.

If that happens, we will notify you and give you thirty days to withdraw your balance before we suspend access to your account. Any balance left after that period will be held until you contact us to arrange a withdrawal.

Yes. Request account closure through support, complete any pending withdrawal verification, and we will process your final payout within the standard timeframe for your chosen payment method. Once the account is closed, you cannot reopen it — you would need to register a new account if you want to play again later.

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